Privacy Policy

1. Information We Collect

When you use our venue booking platform, we collect information you provide directly, including your name, email address, contact number, company name, position, and address. We also collect event details such as event name, type, preferred dates, and any additional notes you provide.

We may also collect documents you upload as part of the booking requirements process, including identification documents and other files necessary to process your reservation.

2. How We Use Your Information

We use your personal information to:

• Process and manage your venue booking requests
• Communicate with you about your reservations
• Send booking confirmations, updates, and important notifications
• Verify your identity and fulfil booking requirements
• Improve our services and user experience
• Respond to your inquiries and support requests

3. Data Storage and Security

Your data is stored securely using industry-standard encryption and security measures. We use Cloudflare for content delivery and DDoS protection, and Supabase for authentication services. Uploaded documents are stored in secure cloud storage with access controls.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with authorized Limketkai Center staff who need access to process your booking. We may also share data with service providers who assist us in operating our platform, subject to confidentiality agreements.

5. Cookies and Tracking

We use essential cookies for site functionality and session management. We use Cloudflare Turnstile for bot protection, which may set cookies for verification purposes. You can manage cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for data processing

To exercise these rights, please contact us using the information below.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are retained for a reasonable period after the event date for administrative and legal purposes.

8. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions about this privacy policy or your personal data, please contact us:

Limketkai Center
Limketkai Drive, Lapasan
Cagayan de Oro City, 9000 Philippines
Email: info@limketkaicenter.com